BCBSWY knows how important your privacy is to you and maintains standards for the protection of your privacy over the Internet. This Privacy Statement explains the types of information BCBSWY & Blue Shield of Wyoming (“BCBSWY”) may obtain about visitors to our website (Site), how we use or disclose the information, and the measures we take to protect the privacy of your information. BCBSWY obtains information about its members from many sources, for example, from the bills a member’s doctor submits and the enrollment form a member or his/her employer submits. However, this Online Privacy Statement is only about the information we obtain through this Site. For information on BCBSWY’s privacy practices concerning any identifiable health information about you, go to BCBSWY’s Notice of Privacy Practices.

While BCBSWY is committed to protecting the privacy of its members and others, it is possible that any transmission of data on or through the Internet may be intercepted, monitored, or downloaded by an unauthorized third party.  Please be advised that the confidentiality of any communication or material transmitted to BCBSWY via this Site, the member portal, or electronic mail cannot be guaranteed, including without limitation personal information such as your name, address or Social Security number.  To the extent allowed by state and federal law, BCBSWY expressly disclaims any liability for any data transmitted by the user, intentionally or otherwise, over the Internet. The user assumes all risk for the sending of any information, by any means, intentional or otherwise, via the Internet.

While we make every attempt to protect the personal information that you share with us, it is important to realize that electronic mail is not secure against interception. You should never send electronic mail to BCBSWY containing personally identifiable information.  Unless BCBSWY obtains your express consent, BCBSWY will not use electronic mail to communicate any such information to you. Never provide your password in an e-mail. The message center allows registered members to securely ask questions and receive answers to questions containing sensitive information, and this feature should be used instead of electronic mail.

If you have questions about this Privacy Statement or security at our Site, BCBSWY can be contacted by mail at 4000 House Ave, Cheyenne, Wyoming 82001. 

Collection of information from Site visitors

BCBSWY does not collect personally identifiable information from Site visitors unless they voluntarily and explicitly provide it, for example, by sending e-mail to us, responding to information requests, or filling out online registration forms or surveys. You can visit our website without sharing personal information. However, in some instances, we need information from you, such as your name, zip code or other personal information in order to respond to your inquiry, communicate with you, or allow access to special member sections of our Site. BCBSWY will indicate which information is necessary to fulfill your request and which information may be submitted on a voluntary basis. BCBSWY’ web server may automatically collect and/or track anonymous user information such as the name of your Internet provider, files downloaded, search engine used, operating system (e.g., Macintosh or Windows), and type of Web browser. We also collect aggregate, non-identifiable information on search requests and on those pages visitors access. BCBSWY may place Internet “cookies” on visitors’ hard drives. Internet cookies save data about individual visitors while within our Site. When the visitor revisits the BCBSWY Site, BCBSWY may recognize the visitor by the Internet cookie and customize the visitor’s experience accordingly. Visitors may decline Internet cookies, if any, by using the appropriate feature of their Web client software, if available. However, a visitor declining cookies may be unable to use some features of this Site.

Use of personally identifiable information collected

Personally identifiable information collected by BCBSWY through this Site will be used for the reason for which you voluntarily submit the information. In addition, individually identifiable information, such as names, postal and e-mail addresses, phone numbers, and other personal information which visitors voluntarily provide to BCBSWY may be added to the BCBSWY databases and used for future calls and mailings regarding site updates, new BCBSWY health products and services, and upcoming events. If you send us your comments or questions via e-mail, we will share your communications with our customer service representatives and those employees most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response and then we will either discard it or, in some cases, archive it.

3rd Party Links
This Site may contain links to other Internet sites, extranet sites, or sites on other networks for the convenience of users in locating information and services that may be of interest.  Visitors to this Site acknowledge that these are third-party sites maintained by persons or organizations over which BCBSWY exercises no control, and for which BCBSWY disclaims any responsibility for the content, the accuracy of the information and/or quality of products or services provided by or advertised on these third-party sites. BCBSWY does not control, endorse, promote, or have any affiliation with any other site unless expressly stated on the Site.

Security
BCBSWY has implemented technology and security policies, rules and measures to protect its members by using the most up-to-date Secure Sockets Layer (SSL) encryption technology, the highest level of security on the Internet. The SSL protocol provides server authentication, data integrity, and privacy on the Web. SSL encrypts all transmitted information and also verifies the identity of the server to ensure that the original message arrives safely at its destination. We have obtained a digital certificate from Verisign, Inc., a leading provider of Internet trust services. When you enter the Site, an image of a closed lock or a solid key should appear to the right of the search bar. If you click on this image, a small pop-up window displaying Site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to BCBSWY’s server, and not to some unknown or unauthorized server.

Links

This Site contains links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Statement applies solely to information collected by this Site.

Monitoring
BCBSWY may, in its discretion and without notice, monitor the Site and user’s use thereof to determine and ensure compliance and to protect itself and other users of the Site from fraudulent, unlawful or abusive use, or for any other reason deemed necessary by BCBSWY. BCBSWY may also intercept and disclose any content, record, use or other information to the extent reasonably necessary to protect the rights of BCBSWY, for mechanical or service quality control as permitted by law, or to comply with any law, regulation, or governmental request. BCBSWY may also, in its discretion, review, edit, refuse to post or remove any material or information submitted or transmitted to the Site.

Virus Protection
BCBSWY is not responsible for any computer virus, worm, or other problem that may be associated with the use of a system such as the Site. We recommend you use a trusted virus detection product to regularly scan your system to find and remove any viruses that may be found. It is important to keep such a product up-to-date to ensure maximum chance of success in detecting the latest viruses.

Member Portal Users’ Privacy
You are required to provide your e-mail address when registering for access to the member portal. BCBSWY may use this e-mail address to contact you with information about your account, information pertaining to your benefits, and your access to the member portal. Access the terms and conditions and the products authorization under the member portal for more information.

Usernames and Passwords
Your username and password combination protects access to your personal information. It is your responsibility to maintain the confidentiality of your username and password, and you are responsible for all activities resulting from their use, including any unauthorized use. We recommend you take appropriate safeguards including regularly changing your password, using a strong password that is difficult for others to guess (avoid birthdays, names and pet names), and using the Log Out button when you have finished your session or leave your computer. Make sure to also close your browser after logging out. If you forget your password, you will have the opportunity to reset it on the login page. BCBSWY WILL NEVER ASK YOU FOR YOUR PASSWORD AND YOU SHOULD NEVER PROVIDE YOUR PASSWORD TO ANYONE.

If you suspect your password to the BCBSWY member portal has been compromised, it is your responsibility to immediately contact Member Services at 800-442-2376.