Employer FAQ

Frequently Asked Questions

The answers you need about accessing your employer account, billing issues, and products from BCBSWY.

FAQ Content

Employer Site

Tell me more about the employer site?

Your employer site enhances how you manage your company’s BCBSWY health plan.
You’re able to:

  • View a summary of your group’s plan(s)
  • Enroll, cancel and reinstate employees and their family members
  • Experience real-time enrollment processing and 24-hour turnaround
  • See enrollment status and history for each employee
  • Make updates to employee information
  • Monitor a census of employees
  • Collect Medicare status
  • Manage COBRA members
  • See your bill and make a payment
  • Get SBCs and Benefit Booklets
  • See your group master agreement
  • Provide support to employees with benefit information, forms and more*
  • Access wellness tools
  • Maintain a record of employees with other coverage
  • View claims (if designated by BCBSWY)
  • Find employer resources including forms and administration guides

What training resources are available for employers?

We think you’ll find the employer site to be intuitive and easy to use. However, if you need additional assistance you can download and print this Employer Site Training Guide.

What materials are available to distribute to my employees?

If you would like to distribute information, you can download and print this Member Site Flyer to give to your employees.

How do I get access to the new employer site?

You need to complete a site authorization form to gain access to the employer site. Contact your BCBSWY agent to complete the form. You will receive an email from BCBSWY online services with a link to finalize the registration.

Billing

Fully Insured Groups

What billing changes can I expect?

After you complete the employer site registration process you can log in to the site and access the enhanced e-Bill feature, which allows you to make electronic payments, see invoices and view billing reports. Invoices are generated on the 5th of every month and due on the 1st of the following month. The e-Bill system can automatically notify you when your invoice is available or if a payment is returned.

Can I still pay my invoice mailing a check or money order?

We recommend payment electronically thru EFT using e-Bill in the employer site. If you prefer to mail a check or money order, please note the new mailing address below:

Blue Cross Blue Shield of Wyoming
PO Box 173704
Denver, CO 80217-3704

Be sure to include the remit coupon with your payment to avoid delay in processing your payment.
Tell me more about the new billing reports?

We’re excited to offer new supplemental billing reports to help you understand the costs of your health plan.

For more information see:

Self-Funded Groups

What billing changes can I expect?

After you complete the employer site registration you can log in to the site and access the enhanced e-Bill feature, which is where you will go to make electronic payments, see invoices and view billing reports. The new e-Bill system will automatically notify you when your invoice is available and the status of each payment transaction.

Claims invoicing occurs each week on Wednesday, and payment is due 24 hours after invoice notification. The invoice includes paid claim expenses from the prior Saturday through close of business Friday.

Administrative expenses will generally be invoiced on the last Wednesday of every month.

View the 2022 Billing Calendar

Tell me more about the new billing reports?

We’re excited to offer new supplemental billing reports to help you understand the costs of your health plan.

For more information see:

Self-Funded Billing Guide

Products

Dental

Tell me more about Dental benefits?

BCBSWY offers a wide array of dental products. For some of these products, we have a claims processing service using United Concordia Dental (UC). Dental benefits are BCBSWY products, and BCBSWY develops, prices, markets and assumes risk for these Blue Dental products. Our members select dental benefits through BCBSWY.

The BCBSWY dental network remains the same, but members also gain access to the Advantage Plus  network. This arrangement allows us to leverage the experience of a national expert with 8.5 million members nationwide, while maintaining a local brand. 

Vision

Tell me more about Vision benefits?

BCBSWY uses Davis Vision as our claims processing service for our vision services products. Vision benefits are BCBSWY products, and BCBSWY develops, prices, markets and assumes risk for these Blue Vision products. Our members select vision benefits through BCBSWY and members have a single membership card and member ID number. Davis Vision provides claims administration services and makes its line of products and materials available to our members.

Davis Vision is a national provider network of ophthalmologists, optometrists and retailers with more than 70,000 points of access in both private practice and retail settings. Our members have access to a national network of eye care providers, which is important for many of our employer groups with employees who live outside of the state of Wyoming.

This arrangement allows us to leverage the experience of a national vendor with 85 million members nationwide, and more than 60 years’ experience in the industry.

Life and Disability Insurance

Tell me about Group Life and Disability Insurance?

BCBSWY uses Dearborn National to support group life and/or disability insurance for administration, billing, and premium collection services for our clients. This means clients have access to the Dearborn National Benefits Manager Portal. The portal offers one-stop access to view a summary of life and disability claim history, submit AD&D claims directly online, add new employees and dependents in real-time, download and pay bills electronically and more.   

Dearborn National invoices clients directly. Premium payments should be directed to:

Dearborn National Life Insurance Company
36788 Eagle Way
Chicago, IL 60678-1367

Spending Accounts

Overview
Tell me more about spending accounts?

BCBSWY uses FurtherSM as the administrator of our spending account products. This relationship helps us offer leading technology for the growing number of consumers choosing spending account products. Further brings 29 years of expertise with proven industry best practices to the spending account arena.

What are the hours of operation of the Further customer service center?

Members will enjoy 24/7 customer service access thru the online Further Member Service Center. You can also reach Further by calling (800-859-2144) Monday-Friday from 6:00 am – 7:00 pm MT.

Contract Questions
What should I expect next in the contracting process?

Further will contact you when needing a new service agreement.

What administrative changes can I expect?

Further processes claims and expenses daily and clients will receive an invoice weekly directly from Further. You also have access to an online site with all the tools you’ll need to manage member enrollment and eligibility, run reports, see group specific product information, and get banking information for claim reimbursement invoices, administrative fee invoices, and contribution files.

Further does not hold FSA/DCAP or HRA payroll elections for groups.

What if I am an existing group that is renewing?

You will complete the Further Change Renewal form only if you have plan design changes, the form is not necessary if no 2020 plan design changes are being made. Please contact your BCBSWY agent for this form. You may also access this form on Learn.HelloFurther.com

Further Portal

How can employers access the Further employer portal?

You will be asked to identify designated contact(s) for the group. Those who have been identified will receive an auto generated email with steps to log in to the portal.

If I have not received an email from Further with instructions on how to sign on to the portal, what should I do?

The designated contact for the group will receive an auto generated email with steps to sign in to the portal. If you have not received this email, ensure the plan design guide has been fully completed and the email has not gone to your spam folder. If you still have not received the email, contact your BCBSWY agent or call the Further Group Leader line at 888-460-4013.

Employee Support

How can employees get more information about their new spending account regulations and guidelines?

Further offers a Learning Center with resources that you can provide your employees to guide them on spending account regulations at Learn.HelloFurther.com

What will employees receive when a new spending account is open?

Employees can expect to receive a welcome letter and verification form in the mail 5-7 days after they are enrolled. It will include the spending account identification number, which can be used to create a member profile at HelloFurther.com.

COBRA Administration

Tell me about COBRA administration?

BCBSWY uses Lifetime Benefit Solutions (LBS) to support COBRA administrative, billing, and premium collection services for our clients. LBS provides the required COBRA notifications to qualified beneficiaries, ensuring compliance with all applicable COBRA laws and requirements.

Our arrangement with LBS provides convenient online access for billing, enrollment, and online payment, including automatic direct debit from bank accounts, through LBS’s Member Web Portal. COBRA groups and members will receive the most up-to-date information regarding initial notices for new hires and qualifying life event notifications and/or extensions.

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