Provider Manual – Now Available!

Now available is a consolidated Provider Manual of Blue Cross Blue Shield of Wyoming’s (BCBSWY) operational policies and procedures to keep you and your staff informed. You can find it at under Provider Resources. We recommend bookmarking this page as the manual is regularly updated and the online version contains the most current information.

We hope this is a helpful resource to quickly find the information you and your staff need. Please let us know if you have any suggestions or feedback.

Register Today for this week’s Availity Webinar

In this overview session, you’ll see how to use key Availity tools to make it easier and faster to manage the health care of your BCBSWY members. This session, hosted by Availity and BCBSWY includes demonstrations, tips, and timesavers for using these tools and features— and more:

  • Eligibility and Benefits Inquiry
  • Claims
  • Remittance Viewer
  • Express Entry

Follow these steps to enroll in our free December webinar:

December 16, 2019

  1. In the Availity Portal, click Help & Training | Get Trained.
  2. In the Availity Learning Center (ALC), click Sessions and then scroll the list or calendar to locate the BCBSWY session you want to attend.
  3. Click View Course, then click Enroll. The ALC emails you instructions to attend.Spaces are limited—enroll today!

If you can’t join one of our webinars, the on-demand version of this webinar will be available in the ALC three days after the live session.

Overpayment Process

Claims identified as overpayments are shown as Provider Adjustments on your ERA and in the Future Offset detail section of mailed remittances. The amounts of these payments are not factored into the check/EFT that you receive notice on. If you feel the refund is being requested in error, please contact Provider Relations within 45 days of being notified to avoid an offset. Claims are automatically corrected and reprocessed, resulting in an offset approximately 60 days after receiving notice on a remittance.

Holiday Hours

BCBSWY will close at 12 p.m. on Tuesday, December 24 and reopen at 8 a.m. on Thursday, December 26. On Tuesday, December 31st BCBSWY will close at 3 p.m. and reopen Thursday, January 2, 2020 at 8 a.m.

May the season be especially bright for you and your loved ones. Happy Holidays!


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