Announcements
Prior Authorization Portal Update
Providers should begin using the online prior authorization submission portal in Availity. It is now live and fully accessible.
If you encounter any issues, please don’t hesitate to reach out to our Provider Relations team for assistance. We appreciate our Providers who have been able to
provide helpful feedback during this time.
Effective 4/29/2024, BCBSWY will resume not accepting faxed authorizations except for the following:
- FEP Membership (Contract number has an alpha prefix of “R”)
- Residential Treatment Center
- Skilled Nursing Facilities
- Acute Rehabilitation Facilities
- Long Term Acute Care Facilities
- Swing Bed
- Transplant Authorizations
To report any issues related to errors during submission, please call 1-888-666-5188.
Our Provider Relations Team will ask you to collect a screenshot of the error including the web address bar and the clock in the bottom right-hand corner of your screen. They will provide you an email address for submission. This will help our technical team to validate the issue.
Need Help? Please visit our website for submission instructions here.
Good Habits
Provider Directory Validation Reminder
| You can find the Provider Directory Validation guide under the Provider Resources section on the right rail of the website. Providers can use the Directory Validation tool on the Availity Portal to find NPI and tax ID combinations. The No Surprises Act (NSA) requires you confirm this information every 90 days. |
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