Improving Our Services

You can now verify eligibility and benefits online through the Availity Provider portal.

To get started, look under the “Patient Registration” tab. Features include a patient cost estimator, easy-to-read coverage and benefits summary, and benefit coverage details for specific services.

You can watch a quick demo, which is available in the tool once you start a new request, that will help you better understand how to verify benefits.

Extended Call Center Hours. Beginning Monday, November 19, our Provider Services Call Center will open at 7:00 a.m. to answer provider calls regarding claim status checks and confirmation of prior authorization requests.

Please note, that while we are making progress in processing prior authorization requests, you should anticipate longer than usual processing times. BCBSWY continues to prioritize patient safety and requests that require an urgent response.

While it will not alleviate on hold time, we hope that earlier staffing may help reduce waiting times. We encourage you to take advantage of our extended hours.

To reach Provider Services call 888-359-6592.

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