Updated: February 5, 2025

Website Privacy Policy

BCBSWY knows how important your privacy is to you and maintains standards for the protection of your privacy over the Internet. This Privacy Statement explains the types of information BCBSWY & Blue Shield of Wyoming (“BCBSWY”) may obtain about visitors to our website (Site), how we use or disclose the information, and the measures we take to protect the privacy of your information. BCBSWY obtains information about its members from many sources, for example, from the bills a member’s doctor submits and the enrollment form a member or his/her employer submits. However, this Online Privacy Statement is only about the information we obtain through this Site. For information on BCBSWY’s privacy practices concerning any identifiable health information about you, go to BCBSWY’s Notice of Privacy Practices.

While BCBSWY is committed to protecting the privacy of its members and others, it is possible that any transmission of data on or through the Internet may be intercepted, monitored, or downloaded by an unauthorized third party.  Please be advised that the confidentiality of any communication or material transmitted to BCBSWY via this Site, the member portal, or electronic mail cannot be guaranteed, including without limitation personal information such as your name, address or Social Security number.  To the extent allowed by state and federal law, BCBSWY expressly disclaims any liability for any data transmitted by the user, intentionally or otherwise, over the Internet. The user assumes all risk for the sending of any information, by any means, intentional or otherwise, via the Internet.

While we make every attempt to protect the personal information that you share with us, it is important to realize that electronic mail is not secure against interception. You should never send electronic mail to BCBSWY containing personally identifiable information.  Unless BCBSWY obtains your express consent, BCBSWY will not use electronic mail to communicate any such information to you. Never provide your password in an e-mail. The message center allows registered members to securely ask questions and receive answers to questions containing sensitive information, and this feature should be used instead of electronic mail.

If you have questions about this Privacy Statement or security at our Site, BCBSWY can be contacted by mail at 4000 House Ave, Cheyenne, Wyoming 82001. 

Collection of information from Site visitors

BCBSWY does not collect personally identifiable information from Site visitors unless they voluntarily and explicitly provide it, for example, by sending e-mail to us, responding to information requests, or filling out online registration forms or surveys. You can visit our website without sharing personal information. However, in some instances, we need information from you, such as your name, zip code or other personal information in order to respond to your inquiry, communicate with you, or allow access to special member sections of our Site. BCBSWY will indicate which information is necessary to fulfill your request and which information may be submitted on a voluntary basis. BCBSWY’ web server may automatically collect and/or track anonymous user information such as the name of your Internet provider, files downloaded, search engine used, operating system (e.g., Macintosh or Windows), and type of Web browser. We also collect aggregate, non-identifiable information on search requests and on those pages visitors access. BCBSWY may place Internet “cookies” on visitors’ hard drives. Internet cookies save data about individual visitors while within our Site. When the visitor revisits the BCBSWY Site, BCBSWY may recognize the visitor by the Internet cookie and customize the visitor’s experience accordingly. Visitors may decline Internet cookies, if any, by using the appropriate feature of their Web client software, if available. However, a visitor declining cookies may be unable to use some features of this Site.

Use of personally identifiable information collected

Personally identifiable information collected by BCBSWY through this Site will be used for the reason for which you voluntarily submit the information. In addition, individually identifiable information, such as names, postal and e-mail addresses, phone numbers, and other personal information which visitors voluntarily provide to BCBSWY may be added to the BCBSWY databases and used for future calls and mailings regarding site updates, new BCBSWY health products and services, and upcoming events. If you send us your comments or questions via e-mail, we will share your communications with our customer service representatives and those employees most capable of addressing your questions and concerns. We will retain your communication until we have done our very best to provide you with a complete and satisfactory response and then we will either discard it or, in some cases, archive it.

3rd Party Links
This Site may contain links to other Internet sites, extranet sites, or sites on other networks for the convenience of users in locating information and services that may be of interest.  Visitors to this Site acknowledge that these are third-party sites maintained by persons or organizations over which BCBSWY exercises no control, and for which BCBSWY disclaims any responsibility for the content, the accuracy of the information and/or quality of products or services provided by or advertised on these third-party sites. BCBSWY does not control, endorse, promote, or have any affiliation with any other site unless expressly stated on the Site.

Security
BCBSWY has implemented technology and security policies, rules and measures to protect its members by using the most up-to-date Secure Sockets Layer (SSL) encryption technology, the highest level of security on the Internet. The SSL protocol provides server authentication, data integrity, and privacy on the Web. SSL encrypts all transmitted information and also verifies the identity of the server to ensure that the original message arrives safely at its destination. We have obtained a digital certificate from Verisign, Inc., a leading provider of Internet trust services. When you enter the Site, an image of a closed lock or a solid key should appear to the right of the search bar. If you click on this image, a small pop-up window displaying Site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to BCBSWY’s server, and not to some unknown or unauthorized server.

Links

This Site contains links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of each and every website that collects personally identifiable information. This Privacy Statement applies solely to information collected by this Site.

Monitoring
BCBSWY may, in its discretion and without notice, monitor the Site and user’s use thereof to determine and ensure compliance and to protect itself and other users of the Site from fraudulent, unlawful or abusive use, or for any other reason deemed necessary by BCBSWY. BCBSWY may also intercept and disclose any content, record, use or other information to the extent reasonably necessary to protect the rights of BCBSWY, for mechanical or service quality control as permitted by law, or to comply with any law, regulation, or governmental request. BCBSWY may also, in its discretion, review, edit, refuse to post or remove any material or information submitted or transmitted to the Site.

Virus Protection
BCBSWY is not responsible for any computer virus, worm, or other problem that may be associated with the use of a system such as the Site. We recommend you use a trusted virus detection product to regularly scan your system to find and remove any viruses that may be found. It is important to keep such a product up-to-date to ensure maximum chance of success in detecting the latest viruses.

Member Portal Users’ Privacy
You are required to provide your e-mail address when registering for access to the member portal. BCBSWY may use this e-mail address to contact you with information about your account, information pertaining to your benefits, and your access to the member portal. Access the terms and conditions and the products authorization under the member portal for more information.

Usernames and Passwords
Your username and password combination protects access to your personal information. It is your responsibility to maintain the confidentiality of your username and password, and you are responsible for all activities resulting from their use, including any unauthorized use. We recommend you take appropriate safeguards including regularly changing your password, using a strong password that is difficult for others to guess (avoid birthdays, names and pet names), and using the Log Out button when you have finished your session or leave your computer. Make sure to also close your browser after logging out. If you forget your password, you will have the opportunity to reset it on the login page. BCBSWY WILL NEVER ASK YOU FOR YOUR PASSWORD AND YOU SHOULD NEVER PROVIDE YOUR PASSWORD TO ANYONE.

If you suspect your password to the BCBSWY member portal has been compromised, it is your responsibility to immediately contact Member Services at 800-442-2376.

How Blue Cross Blue Shield of Wyoming is responding to the COVID-19 pandemic — and what you need to know

Free Covid Tests Available

As of September 25, 2023, every U.S. household can order four free COVID-19 rapid tests here. These tests will be delivered directly to your home.

BCBSWY Continues to Support Access to COVID Vaccines

Sep 28, 2023 — BCBSWY works each day to help our members access the care they need. Congress requires the vast majority of private insurance plans to begin coverage of any COVID vaccine, including boosters, after the federal approval or authorization. BCBSWY has and will continue to support broad access to COVID vaccines and treatments, and we encourage everyone to speak to their providers and pharmacists about the updated COVID-19 booster vaccines.

May 11, 2023 — At Blue Cross Blue Shield of Wyoming (BCBSWY), our top priorities are to ensure our customers’ and employees’ health and safety and provide quality service. We continue to follow the guidance of local and federal health officials regarding the impact of COVID-19.

End of Emergency Declarations

The federal government will end the COVID-19 national and public health emergencies on May 11, 2023. Starting May 12, 2023, standard health plan provisions will apply with cost shares as applicable for COVID-19 testing, related services, and vaccine administration.

Please see below for important updated information about the benefits of COVID-19 vaccinations, testing, and treatment.

Coverage for COVID-19 vaccinations

Approved vaccines

COVID-19 vaccines authorized by the U.S. Food and Drug Administration are a safe, effective way to reduce your risk of severe illness. Vaccines are widely available, and BCBSWY encourages members to receive their shot(s).

To view the latest vaccine information, including:

  • Approved vaccines
  • Eligible age groups
  • Booster shot eligibility
  • Dose requirements
  • And more

Visit the CDC’s website.

Starting May 12, 2023:

  • Vaccines will be covered under preventive care. See your benefit booklet for cost share information.

Coverage for COVID-19 testing

BCBSWY is continuing to waive member cost-sharing for medically appropriate in-network COVID-19 testing and related services through May 11, 2023. Members will pay nothing for medically appropriate in-network testing and associated services in a doctor’s office, urgent care facility, or emergency room.

This waiver of cost shares applies to all groups and individual health plan members. 

Medically appropriate COVID-19 tests must be ordered by a doctor or health care provider for the purpose of diagnosing COVID-19. This includes COVID-19 drive-through test sites or home test kits purchased with an order from a doctor.

Note: Unnecessary tests, including large panel tests, may not be covered under your group’s health plan. Members could be responsible for the entire fee, which could be up to $1,000.

 

Starting May 12, 2023:

  • Cost shares will apply accordingly

Over-the-counter COVID-19 testing

Test kits that do not require a doctor’s order or a lab to read the results are considered over-the-counter (OTC). There is a $0 cost share for up to eight individual OTC COVID-19 tests per member per 30 days for tests purchased from Jan. 15, 2022, through May 11, 2023. Starting May 12, 2023, standard plan provisions will apply for OTC COVID-19 tests (please note: most health plans exclude coverage for OTC tests). This applies to all groups that use BCBSWY’s pharmacy benefits manager, Prime Therapeutics, and individual health plan members.

Federal Employee Program (FEP) members: Please visit FEPBlue.org for purchase instructions.

People with Medicare should reference the Centers for Medicare and Medicaid Services (CMS) for information on obtaining OTC COVID-19 tests.

All FDA-approved OTC COVID-19 tests are eligible for reimbursement when purchased from Jan. 15, 2022, to May 11, 2023. View the list of eligible tests here. Tests purchased before Jan. 15, 2022, do not qualify for reimbursement.

Our pharmacy benefits manager, Prime Therapeutics, has established a preferred network of pharmacies to support members in obtaining at-home tests without member cost share. This network includes approximately 65,000 pharmacies nationwide. These preferred pharmacies can bill OTC COVID-19 tests directly to your insurance, resulting in no cost to you.*

Tests purchased from a non-preferred pharmacy, online retailer, or retail store can be submitted for reimbursement through the pharmacy paper claims process for OTC COVID-19 tests. These claims will be reimbursed up to $12 per individual OTC COVID-19 test. Reimbursement includes tax and shipping, if any, as long as the tax and shipping can be readily identified on the receipt. For example, a box that includes two tests would be reimbursed at a maximum of $24 (including tax and shipping). If a large pack of tests is purchased for multiple members, a claim form is required for each member, and they may use the same receipt.

COVID-19 testing for public surveillance or employment purposes is not covered. This includes testing for work, school, travel, and other public surveillance reasons, unless reimbursement becomes required by law.

*Some pharmacies may be unable to bill your insurance directly for OTC COVID-19 tests. Members should check with their pharmacy on its policies regarding OTC COVID-19 tests. If pharmacies cannot  support direct billing, please keep your receipt and use the pharmacy paper claims process for OTC COVID-19 tests to request reimbursement.

Coverage for coronavirus treatment

In our continued effort to reduce barriers to getting medical care to treat COVID-19, BCBSWY has extended our commitment to waive cost sharing and copayments for treatment and inpatient hospital admissions for the treatment of COVID-19, effective through December 31, 2021, for most members.

FEP Members

So that we can continue to serve you, please send us a secure message via your online account at FEPBlue.org.

Provider COVID-19 Information

What is BCBSWY doing to help providers during this time?

Read More →

School Based Grants

TIMELINE

Grant applications will be accepted no later than 5:00 p.m. on September 30, 2022. Successful applicants will be notified by October 31, 2022.

REPORTING

Awardees must submit a Project Report to the BCBSWY Caring Foundation no later than May 15, 2023.

CONTACT

If you have questions about the grant, please email connect@bcbswy.com

Blue Cares Sponsorship Request

Sponsorship Criteria

BCBSWY receives many requests for support from various community groups and organizations. We do our best to match our limited discretionary funds with programs and community events that align with our mission. When deciding to apply for a sponsorship, please review the following information.

Sponsorship proposals are reviewed regularly based on the following criteria:

  • Aligns with Blue Cross Blue Shield of Wyoming’s mission to help Wyoming citizens receive and pay for the health care they need
  • Helps children live healthier lives
  • Supports improved health and wellness
  • Reaches communities across Wyoming
  • Availability of budget

Sponsorship level is determined on the following criteria:

  • Tangible benefits associated with the partnership
  • Opportunity to create long-term value
  • Ability to reach targeted audiences
  • Positive exposure for BCBSWY

Sponsorship priority will be given to the following (but not limited to):

  • Health and wellness events
  • Youth related events & activities
  • Community non-profit organizations
  • Logo items/giveaways & gift baskets
  • Employee requests

Sponsorships for national organizations must focus on a local or regional event. Contributions may include staff time and other non-financial resources for projects and activities that support our giving priorities through our Blue Cares Committee.

Thank you for considering Blue Cross Blue Shield of Wyoming for this opportunity.

Blue Cares Volunteer Request

May 11, 2023 — BCBSWY closely monitors COVID-19 developments and how the virus could impact our customers and provider partners. Please refer to the End of Emergency Declarations webpage for updated information.

End of Emergency Declarations:

The federal government will end the COVID-19 national and public health emergencies on May 11, 2023. Starting May 12, 2023, standard health plan provisions will apply with cost shares as applicable for COVID-19 testing, related services, and vaccine administration.

Notice: Previous Provider Covid-19 Updates before May 12, 2023 are provided for reference as follows: 

COVID-19 Cost-Share Waiver:

Information for Health Professionals: 

The Importance of Vaccination. 

Covid-19 Vaccination Resources from the CDC:

For More Information on Covid-19 Visit the CDC Website.

Provided guidance from the CDC FAQ.

 

Continuing to support family, friends and neighbors. Together, we’ll keep Wyoming strong.

 

Rural Workforce Scholarship Fund

Nurse Taking Blood Pressure

Thank you!

Meet our UW DNP Scholars

The Caring Foundation has been supporting student scholarships for nearly 30 years, established in 1993, with our Health Professions scholarships at all seven Wyoming community colleges. 
The Health Professions scholarships provide a $1,000 scholarship annually ($500 per semester) to a student seeking a degree in a health profession at each community college and the University of Wyoming. 
 
 

In 2016, we expanded our scholarship program. With the nationwide shortage of nurses, and through conversations with our hospital partners, the Caring Foundation recognized that Wyoming hospitals have a unique need when it comes to recruiting and hiring nurses, particularly in rural settings. Therefore, the Foundation saw nursing education as an area where it can help strengthen Wyoming’s rural hospital system.

This expansion included two scholarship programs offered through the University of Wyoming. 

  •      The ReNew Scholarship program–is a program in partnership with all seven community colleges in Wyoming and allows students to enroll in BSN coursework through UW simultaneously with their Associate Degree in Nursing. This program structure allows students to reside in their local community, while working toward a nursing degree. The Caring Foundation is proud to fund seven $1,000 scholarships annually.
  • The Doctor of Nursing Practice (DNP) program–this program is an advanced nursing degree and offers two tracts: family nurse practitioner (FNP) and psychiatric mental health nurse practitioner (PMHNP). Both clinical concentrations prepare students for careers in rural health care. The Caring Foundation is proud to fund five $10,000 scholarships annually.

In 2020, we expanded our scholarship opportunities to include an Inclusive Scholarship for an Indian American student at Central Wyoming Community College. This $5,000 annual scholarship is a full-tuition scholarship for a student working toward a degree with a focus on a health profession.

All scholarships are awarded through each school’s scholarship process. For more information on how to apply, contact your local scholarship office. 

Boys & Girls Club HealthY Habits

The Caring Foundation has been supporting the Healthy Habits program at each Boys and Girls Club in Wyoming since 2015.

Healthy Habits provides the youth of Wyoming the building blocks for a balanced diet and allows them to emerge as strong, healthy young adults. The program provides age-appropriate skill building activities that cover a range of topics including:

  •          Goal-setting and meal planning
  •          Managing an appropriate food intake
  •          Selecting health-supporting food
  •          Interacting with others through food
  •          Physical Activity

In addition, Healthy Habits addresses social, cognitive, and emotional factors that influence a young person’s desire to eat well, and intentionally includes opportunities for youth to improve access to healthy food in their community.

7-year-old Kaiah went home from Club after a Healthy Habits lesson and told her mom that “From now on, please put mostly vegetables on my plate. That’s how I stay healthy.” – Central Wyoming Boys & Girls Club staff member

In 2020, The Healthy Habits grant provided 47,525 snacks

and 29,961 meals to kids across Wyoming.

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