Handles inquiries by telephone and/or email from providers in a customer service center. Troubleshoots and resolves provider complaints. Ensures that responses to inquiries are completed timely and according to established service and quality standards.
As needed: handles telephone monitor, switchboard and front desk.
High school degree or equivalent. Company will provide job related training pertaining to company unique information.
Prior Customer Service experience is preferred.
Computer, telephone, fax machine
Works in Member Call Center sitting at desk for entire work day. Must man phones with periodic relief.
Access to PHI is broad due to job function requirement of responding to customer inquiries relative to claims payments, eligibility, contract benefits and other inquiries.
Note: Position summary shown may not include ALL of the necessary knowledge, skill, and ability requirements.
Blue Cross Blue Shield of Wyoming
EOE M/F/Vet/Disabled Employer