Hello,
We want to inform you of a recent issue involving paper check payments issued January 9, 2026.
A technical error occurred during a file transfer between systems used for check printing. Although the initial file failed, it was still processed and printed. A second file was then sent and printed. As a result, some providers may have received duplicate paper checks and payment listings.
Next Steps for Providers Who Received Duplicate Checks:
Please deposit only one check and shred the duplicate to avoid any reconciliation issues.
We appreciate your cooperation and understanding.
If you have any questions, feel free to reach out to our Provider Relations Team at 1-888-666-5188 or email [email protected]