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Transparency Initiatives

The Healthcare Online Resource (THOR)

THOR Benefits

The Healthcare Online Resource (THOR) is an easy-to-use online resource that allows registered providers to check a patient's claims status, benefits plan, healthcare network and more.

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Patient Reviews

Informed Patients Make Better Healthcare Decisions

Patient Reviews enable our insured members to participate in online surveys, submitting feedback about their experiences with physicians and other healthcare professionals.

All Patient Reviews are thoroughly reviewed by a system moderator prior to posting to assure that only appropriate comments are allowed. Members may only post a review about a specific visit or procedure and can only access the review page using an actual claim.

Benefits to Providers:

  • Credible feedback because all reviews are tied to an actual encounter with you
    • We verify that each reviewer has actually seen the provider, ensuring increased credibility over other online review sites                             
  • Excellent referrals tool
    • Free word-of-mouth marketing to build your practice
  • Complements other quality data available online
    • Additional data point to third-party recognitions, awards and credentials
  • Free customer survey tool that saves you time and money
    • No more paper, no more direct-mail surveys, no more postage expenses
  • Experience of other Blue Plans finds that 90% of reviews are positive
    • Structured comments help participants leave a balanced review

See the Patient Reviews FAQ.

More details may be found on THOR, by phone at 1-888-666-5188 or by emailing

We're here to help.

Monday-Friday 8 a.m. - 5 p.m.

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