Help logging in to BCBSWY Online Member Services

Common Issues and Solutions

I forgot my username.

Please call Member Services at 800-442-2376 for assistance.

I forgot my password.

It’s simple to reset your password online. Click here and we’ll walk you through the steps.

I need to set up my username and password for the first time.

Registering for BCBSWY Online Member Services will allow you to create your own username and password and it only takes a few minutes. Click here to learn more and register online.

I know I have the right username and password, but I still can’t log in.

Is it possible you haven’t logged into BCBSWY Online Member Services for 18 months or longer? If so, your registration has been deactivated in order to protect your personal information. Please call Member Services at 800-442-2376 for help.

I tried to log in and got this error: Your log in has been disabled due to intruder detection.

In order to ensure the security of your personal information, access to Online Member Services will be blocked if you or anyone else attempts to log in three times and are unsuccessful. Get access again by resetting your password.

I am trying to log in to BCBSWY Online Member Services and am being redirected to another website.

This problem commonly occurs when using Firefox as your internet browser. Please clear your browsing history and close your browser. Try again. You may have a better experience using a different internet browser.