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Member FAQ

What is the member site and how do I get there?

Your member site is the easiest way for you to manage your account electronically from your computer, laptop, or mobile device. You’ll be able to find the details of your plan, see how much you’ve spent, review claims information, get more ID cards, send us a secure message, and more.

With your member ID number, go to YourWyoBlue.com to register and see how easy it is to find the information you want, when you want it.

Will I be able to access claims information from 2019?

Claims information from 2019 will be available at YourWyoBlue.com for up to 18 months even if you cancel your plan.

Am I able to see claims for everyone who is on my plan?

For privacy purposes, you will see claims for you and your dependents under 18 years old with limited details for dependents between 12 and 17 years old. Your spouse and dependents 12 years of age or older can register to see claims in detail.

FAQ for Members Who’ve Enrolled through BCBSWY or Healthcare.gov


I signed up on Healthcare.gov or directly through BCBSWY. How do I find out when my health coverage is in effect?

There are three ways that you can confirm your health coverage with BCBSWY:

Mail – If you’re a new member, you will receive a confirmation letter after you enroll, which includes your plan’s effective date your member ID number. After that, you will receive two other mailings: your welcome kit and your member ID card.

Online – If you have your member ID number (which is included in your confirmation letter), you can find your coverage start date and view what your plan covers through your member account. Sign in or register at YourWyoBlue.com (to register, have your member ID handy).

Phone – Contact Member Services: 800-442-2376. Member services is available Monday – Friday, 8 a.m. to 5:00 p.m.

Will I get a new ID card with a new number if I change my plan during open enrollment?

No, if you are an existing member and decide to change your plan during open enrollment you will not get a new ID card and your member ID will stay the same.

If I don’t have any plan changes, how do I re-enroll?

Similar to previous years, current enrollees who don’t update their application and enroll in a plan by the December 15, 2019 deadline will be automatically enrolled in the same plan. You are strongly encouraged to update your application, shop, and pick a plan that the best suits your health care needs before the deadline.

When should I call the Marketplace for assistance and when should I call BCBSWY?

If you need to change your address, cancel your ACA plan or apply for financial assistance go to Healthcare.gov or call 800-318-2596. If you have a billing or claims issue call BCBSWY at 800-442-2376.

How can I make a payment and when is it due?

Payment is due by the 1st day of each month and posted the day it is received. You have several ways to make a payment. Note, we do not accept payments made using a credit card.

Online – Quick, Easy, Anytime:

  • Sign in to your member account at YourWyoBlue.com
  • Click on the button on the home page that says “Pay my Premium” or click on the “Spending” tab
  • Make a one-time payment or set up auto (recurring payments)

Over the Phone – Automated, No Waiting, Self-Service

  • Call 844-570-5080 and pay with a debit or prepaid card, check or savings account

Mail

  • Pay with check or money order made to BCBSWY
  • Include your ID number on the check or money order
  • Send the payment stub with your payment

Blue Cross Blue Shield of Wyoming
PO Box 173704
Denver, CO 80217-3704

I received a bill, even though I’ve already paid it. Why did that happen, and how can I notify BCBSWY?

Similar to a utility bill, BCBSWY will mail your monthly bill to the address on your account on the 5th of every month prior to the date it is due (the 1st of each month). If you have already paid your bill, or you set up automatic payments, you don’t need to do anything. If you have questions about whether a payment has been received, please contact Member Services at 800-442-2376.

Why did I receive a past-due notice in the mail when I never received a first notice?

BCBSWY mails monthly bills on the 5th of every month prior to the date it is due (the 1st of each month)—if we don’t receive a payment by the due date, we will send a reminder. If you didn’t receive your first bill, please contact Member Services at 800-442-2376, so we can confirm your account information is correct.

Questions?
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800-442-2376
Monday-Friday 8 a.m. - 5 p.m.

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