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March 25, 2020 — BCBSWY is taking steps to keep our members, our employees, and our entire community healthy and safe. The well-being of Wyoming is central to our purpose and our top priority is to help our members get the care they need.

Within our company, we’re monitoring federal, state, and local advisories to guide us in making decisions about our day-to-day operations. As a result, BCBSWY is now working at reduced capacity with many employees working remotely.

We also have moved our Member Centers exclusively online and by telephone and have temporarily closed eight BCBSWY regional office locations to the public (in Casper, Cody, Gillette, Jackson, Laramie, Riverton, Rock Springs, and Sheridan. Effective Thursday, March 26, 2020).

BCBSWY Members

So that we can continue to serve you, please send us a secure message via your online account at Once you log in, click Your Account at the top of the page and select the Message Center. Member Services will be reviewing messages daily.

Getting care or medicine

From your home

We know how important it is that you can continue to get the health care you need whether it’s related to COVID-19 or not. The contagious nature of this disease has caused it to be more difficult to visit a doctor’s office or clinic for regular, scheduled care.  

As a result, BCBSWY is taking the following steps to make sure that our members can continue to have access for their health care needs more easily and with respect to social distancing recommendations through the expanded use of telemedicine: 

  • Telemedicine encounters by phone or video will be covered.
  • Effective 3/20/20, BCBWY will temporarily waive member cost-share for services provided through telemedicine by phone, video or other means.
  • We are encouraging network providers to increase their telemedicine efforts if the services provided are medically necessary, appropriate to be delivered via telemedicine or phone, and allowed under the providers scope of practice.
  • Members are encouraged to call your health care provider, clinic or hospital first for any medical service, including COVID-19, to avoid highly contagious spaces.

BCBSWY has waived the early refill limitation for prescription drugs and waived the prior authorization requirement for refill. We have been in contact with your local pharmacist to assist with the process. There is nothing you are required to do and you can continue to get your prescription filled as usual. We also encourage you to explore mail-order options.

We hope these expanded telemedicine options will help ensure that you can continue to get the health care services you need.

FEP Members

So that we can continue to serve you, please send us a secure message via your online account at Member Services will be reviewing messages daily.

We are committed to working with our providers, employer groups, and members to address the evolving COVID-19 situation. Our focus is on providing our members peace of mind about their health care coverage and doing our part to help slow the spread of the COVID-19 disease.

Please continue to watch for updates here, in our Newsroom, and on our Facebook page.

For benefit coverage information related to COVID-19 (Coronavirus), please reference our News Release.

For additional information about COVID-19 (Coronavirus), visit the Centers for Disease Control and Prevention website.

Thank you for your patience.